Terms & Conditions

1. Who these Terms apply to

These Terms apply to quotations, bookings, transport arrangements, same-day and dedicated movements, hand-carried courier services and related logistics services supplied or arranged by Immediate Logistic Solutions (“ILS”, “we”, “us”). They apply whether the Customer is a business or an individual, subject always to any statutory rights that cannot lawfully be excluded or restricted.

2. Our role

ILS acts primarily as a logistics broker and transport arranger. Unless expressly agreed otherwise in writing, we source and arrange suitable transport capacity through independent transport providers, couriers, owner-drivers, hauliers and other logistics partners. We may subcontract all or part of a booking where reasonably required to provide the service.

Where mandatory law or an international carriage convention applies to a movement, that law or convention will take precedence over any inconsistent part of these Terms.

3. Quotations and bookings

Quotations are based on the information supplied by the Customer, including collection and delivery locations, dates, times, dimensions, weight, quantity, contents, value and any special handling or access requirements. A quotation may be revised if that information changes or is incomplete or inaccurate.

A quote request does not itself create a booking. A booking is confirmed only when ILS accepts the instruction, normally in writing, or begins arranging the agreed service at the Customer’s instruction.

4. Customer information and responsibilities

The Customer must provide complete and accurate information before collection. This includes the true nature, quantity, weight, dimensions and value of the Consignment and any requirement relating to security, temperature, fragility, hazardous material, customs, timed delivery, loading, unloading or restricted access.

The Customer must ensure that the Consignment is lawfully transportable, correctly packaged, secured and labelled for the journey and that suitable access, loading and unloading arrangements are available unless ILS has expressly agreed otherwise.

5. Dangerous, prohibited and special-risk goods

Dangerous goods, hazardous materials, controlled substances, weapons, illegal goods and any goods subject to special regulatory, security or licensing requirements must not be tendered without full prior disclosure and ILS’s express written acceptance.

High-value, fragile, irreplaceable, temperature-sensitive or unusually sensitive goods must be declared before booking. ILS may refuse a movement or require additional conditions, documentation, equipment, insurance arrangements or charges.

6. Collection, delivery and timing

ILS specialises in time-critical logistics and will use reasonable care in arranging the agreed movement. Collection and delivery times are nevertheless subject to road conditions, traffic, weather, breakdown, security procedures, customs, border controls, flight disruption, public authority action and other events outside reasonable control.

No collection or delivery time is guaranteed unless ILS expressly confirms a guaranteed time in writing. The Customer must ensure that a suitable person is available at collection and delivery where required.

7. Waiting time, changes and additional costs

Additional reasonable charges may apply where a driver or courier is kept waiting, an address or requirement changes, the declared load differs materially from the load presented, a larger or specialist vehicle is required, a delivery is refused or cannot be completed, or additional tolls, ferries, parking, customs, storage, redelivery or third-party costs are incurred.

Where practical, ILS will inform the Customer of material additional charges before they are incurred.

8. Cancellation

A Customer may cancel a booking by contacting ILS as soon as possible. Where a vehicle, courier, flight or other transport resource has already been committed, dispatched or reserved, the Customer may be responsible for reasonable cancellation, abortive journey and third-party costs already incurred, together with any charge expressly agreed for the booking.

9. Subcontractors

ILS may select and appoint independent transport providers to carry out all or part of a movement. Relevant shipment, contact and access information may be shared with those providers only as necessary to perform the booking.

The use of a subcontractor does not change the Customer’s obligation to give ILS complete and accurate information about the Consignment and its requirements.

10. Worldwide hand-carried courier services

For hand-carried or personal courier movements, the Customer is responsible for ensuring that the item may lawfully be carried through all relevant airports, borders and jurisdictions and for providing accurate customs, commercial and destination documentation where required.

Airline restrictions, aviation security, immigration requirements, customs inspection, flight cancellation, missed connections and border controls may affect transit. ILS will use reasonable efforts to manage disruption but cannot guarantee matters controlled by airlines, airports or public authorities.

11. Customs, duties and taxes

Unless expressly agreed otherwise, the Customer is responsible for the accuracy and completeness of customs and commercial documentation and for duties, taxes, import charges, inspection fees and other official charges relating to the Consignment.

12. Insurance and value of goods

The Customer must declare the true value of the Consignment before booking. ILS does not provide or arrange cargo insurance unless this is expressly agreed in writing. The Customer should maintain appropriate insurance for goods whose value, sensitivity or commercial importance exceeds the protection available under the applicable carriage or liability arrangements.

Any specific liability limit, enhanced cover or special insurance arrangement must be agreed in writing before collection.

13. Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Subject to mandatory law, ILS will not be liable for indirect or consequential loss, loss of profit, loss of production, loss of business, loss of contract or other economic loss arising from delay, loss or damage unless expressly accepted in writing before booking.

ILS will not be responsible for loss, damage, delay or additional cost to the extent caused by inaccurate or incomplete Customer information, inadequate packaging, inherent defect or deterioration of the goods, prohibited or undeclared contents, acts of public authorities, customs or security intervention, or events outside reasonable control.

14. Claims

Any apparent loss or damage should be reported to ILS immediately and noted at delivery where reasonably possible. The Customer must notify ILS of any claim as soon as reasonably practicable and provide supporting evidence requested for investigation, including proof of value, photographs, packaging, delivery records and any other relevant documents.

The Customer must preserve damaged goods and packaging where reasonably possible and must not prejudice rights of recovery against any transport provider or insurer.

15. Proof of delivery

Electronic, written or other recorded confirmation from the consignee, delivery location, driver, courier or transport provider may be used as proof of delivery. Where a named signature cannot reasonably be obtained, other evidence of delivery may be relied upon where appropriate.

16. Charges and payment

Charges and payment terms are those stated in the relevant quotation, booking confirmation or invoice. Unless stated otherwise, quoted prices exclude any additional third-party costs that arise because the Customer changes the requirement or because undisclosed information makes additional services necessary.

17. Events outside our control

ILS will not be responsible for failure or delay caused by events outside reasonable control, including severe weather, road closure, accident, breakdown, industrial action, public disorder, war, terrorism, cyber incident affecting third-party infrastructure, epidemic, government action, customs or border delay, airline disruption or failure of telecommunications or transport networks.

18. Personal data

ILS may use and share personal data where reasonably necessary to quote, arrange, manage and evidence a movement, communicate with the Customer and consignee, comply with legal obligations, investigate incidents and administer accounts. Relevant information may be supplied to transport providers and other parties involved in performing the booking.

19. Consumers

If the Customer is acting as a consumer, nothing in these Terms affects rights provided by consumer law. Any provision that cannot lawfully apply to a consumer will apply only to the extent permitted by law.

20. Governing law

These Terms and any contract with ILS are governed by the law of England and Wales. The courts of England and Wales will have jurisdiction, subject to any mandatory rights a consumer may have to bring proceedings elsewhere.

21. Changes to these Terms

ILS may update these Terms from time to time. The version applying to a booking will be the version made available to the Customer when that booking is accepted, unless a different version is expressly agreed in writing.

22. Contact

Questions about these Terms or a proposed movement should be raised before booking.

Email: immediatelogisticsolutions@gmail.com
Telephone: +44 7799 515 606