Privacy Policy

1. Who we are

Immediate Logistic Solutions (“ILS”, “we”, “us”) is responsible for the personal information described in this Privacy Policy. Privacy enquiries can be sent to immediatelogisticsolutions@gmail.com.

2. Information we may collect

We may collect names, company details, email addresses, telephone numbers, collection and delivery addresses, contact instructions, consignment information, quotation and booking records, correspondence, proof-of-delivery information and other details supplied when asking us to arrange a logistics movement.

Our website and service providers may also process technical information required to operate, secure and maintain the website and associated systems.

3. Why we use your information

We use personal information to respond to enquiries, prepare quotations, arrange and manage bookings, communicate about collections and deliveries, provide appropriate progress updates and proof of delivery, administer accounts, investigate incidents or claims, comply with legal obligations and operate and protect our business.

4. Lawful bases

Depending on the circumstances, we use personal information because it is necessary to take steps at your request before entering into a contract, to perform a contract, to comply with a legal obligation, or because we have a legitimate interest in operating, administering and protecting our logistics business. Where the law requires consent, we will rely on consent.

5. Who we may share information with

We may share only relevant information with professional transport providers, couriers, drivers, hauliers, airlines, agents, customs or border representatives, insurers, professional advisers, IT and website providers and other parties where this is reasonably necessary to quote for, arrange, perform, evidence or administer a movement or to comply with the law.

6. International movements

Where a movement involves another country, relevant personal information may need to be shared with transport providers, recipients, agents, airlines or authorities outside the UK. Where data-protection law requires safeguards for an international transfer, we will use appropriate safeguards or another lawful transfer mechanism.

7. How long we keep information

We keep personal information only for as long as it is reasonably required for the purpose for which it was collected and for applicable legal, tax, accounting, contractual, insurance, claims and dispute-resolution requirements. Retention therefore depends on the type of record and the purpose for which it is held.

8. Security

We take reasonable organisational and technical measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse. No internet or electronic system can, however, be guaranteed to be completely secure.

9. Your rights

Depending on the circumstances, you may have rights to access personal information, ask for inaccurate information to be corrected, request deletion or restriction, object to certain processing, and request portability of information. Where processing is based on consent, you may withdraw that consent.

To exercise a privacy right, contact immediatelogisticsolutions@gmail.com.

10. Marketing

We do not use information supplied for a quotation or booking for unrelated electronic marketing unless we have an appropriate lawful basis and comply with applicable marketing rules. You can object to direct marketing at any time.

11. Complaints

Please contact ILS first if you have a privacy concern so we can try to resolve it. You also have the right to complain to the UK Information Commissioner’s Office where applicable.

12. Changes to this Policy

We may update this Privacy Policy as our services, systems or legal requirements change. The current version will be published on this website.